Shipping policy

Shipping Policy

Introduction

We are committed to shipping your orders quickly, securely, and reliably. This shipping policy outlines our shipping practices and procedures to provide you with a pleasant shopping experience.

Processing Times

  1. Processing Time: All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receipt of your order and payment.
  2. Order Confirmation: You will receive an order confirmation by email once your order is confirmed.

Shipping Methods

  1. Shipping Options: We offer several shipping options, which may change at any time.
  2. Carriers: We work with reliable carriers to ensure your orders arrive safely and on time.

Delivery Times

Delivery Delays: Please note that delivery times may be affected by factors beyond our control, such as weather conditions, holidays, or carrier delays.

Shipping Fees

Fee Calculation: Shipping fees are calculated based on the weight of your order, the chosen shipping method, and your location. Exact fees will be displayed during the checkout process.

Order Tracking

  1. Tracking Number: Once your order is shipped, you will receive an email with the tracking number and instructions for tracking your package online.
  2. Delivery Status: You can check the status of your order at any time using the provided tracking number or by logging into your account on our site.

Shipping Address

  1. Address Accuracy: Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
  2. Address Changes: If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to make the change, but we cannot guarantee it will be possible.

Shipping Issues

  1. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, ship a replacement or issue a refund.
  2. Undelivered Packages: If you have not received your order within the estimated delivery time, please check the delivery status using the provided tracking number. If the issue persists, contact us for assistance.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

  • Email: info@societedupinball.com
  • Phone: (418) 687-0205

Thank you for your trust and loyalty.